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POLICIES & FAQS
How will my order be shipped?
All orders are shipped via Fedex.
Do you offer rush shipping?
Yes. We are here to accommodate your specific needs and your deadline. Please reach out to our Client Services team to discuss options. Please note rush shipping charges are seperate and in addition to your order.
Can I return my order?
We do not offer returns at this time due.
Due to the highly customized nature of our products with each fur piece being designed and made-to-measure according to your unique specifications, we are unable to accept returns on custom orders.
If you experience any issues with your order, please contact us directly. A member of our Client Services team will be happy to assist you and provide further support to resolve your concerns.
What if my fur needs additional alterations or sizing adjustments?
Each fur piece is designed and made-to-measure to your custom and unique specifications. Additional measurements may be requested after payment. A member of our Client Services team will reach out to you. In the event an alteration is required, alteration requests must be made within 24 hours of receiving of your order. All alterations requiring a size up from the original size ordered are subject to additional alteration fees.
Where do you ship?
We currently ship to the following locations: Europe, Asia, USA, Canada, Middle East, Asia, Northern Europe, South America, Africa, Australia, New Zealand
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